I spend a lot of time here talking about Plate It Up!, my favorite gourmet kitchen tools store in Glendale, AZ. I was reminded again this week why I am such a loyal raving enthusiatic fan of Plate It Up! and the owner, Heather.
Somehow, I had damaged my big Viking saute pan. When I set it in the new smoothtop stove here in my new house, I noticed the bottom was not flat. Somewhere along the line I must have gotten it too hot. I decided to replace it. After all, it is my Number 1 pan here in the Fumbling Foodie kitchen.
I went to Plate It Up to get a new one and Heather was out of them. I asked her when she expected her next shipment from Viking and she said, “Not for a while”. I explained what had happened and what I needed. Knowing that is my favorite pan, she said, “Let me see what I can do.” A few days later I received an email from here saying that my replacement had arrived.
Now THAT’s service.
Thank you, Heather!